Refund policy

Shopify Purchases Agreement:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at info@chicagoelectricpiano.com.

If your return is accepted, we can send you a return shipping label or arrange for shipping, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If the item is damaged you must hold on to all of the original packaging for the duration of the insurance claim.

Exceptions / non-returnable items
Certain types of items cannot be returned or refunded, including custom fabricated products and other specialty products and services.

We cannot accept returns or refunds on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please contact us as soon as possible if you are interested in reserving a different item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please contact us at info@chicagoelectricpiano.com with any questions and concerns about your order and refund status.